Refund policy

Return & Refund Policy

We strive to deliver the best quality products to our customers. However, if you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions:

1. Return / Exchange Period

• You can request a return or exchange within 7 days of receiving your order.

2. Eligibility Criteria

To be eligible for a return or exchange:

• The item must be unused, unwashed, and in original condition
• All tags and packaging must be intact
• The product must not be damaged or altered

3. Non-Returnable Items

• Items purchased on sale or discount
• Customized or stitched products
• Undergarments and accessories (due to hygiene reasons)

4. Cash on Delivery (COD) Orders

• For COD orders, refunds will be issued via bank transfer, JazzCash, or EasyPaisa
• Refunds will be processed within 5–7 working days after product inspection

5. Return Process

• Contact us via WhatsApp or email with your Order Number and reason for return
• Our team will guide you through the return process
• Return shipping charges will be borne by the customer unless the item is faulty

6. Faulty or Incorrect Items

If you receive:

• A damaged item, or
• The wrong product,

We will offer a free exchange or full refund, including delivery charges